Shipping and Returns

New Age Caravans provides quality products for your adventures, that are built to last. We believe that you will love your New Age product as much as we do. However, in the unlikely event that you need to return your product or you have received a damaged, faulty or incorrect product, please adhere to the below procedure.

OUR POLICY

At New Age we endeavour to provide our customers with quality products, fast delivery and quality service. In the unlikely circumstance you would like to return all or part of your order please see your options below.

Please note: All exchanges are subject to authorisation by New Age. Unauthorised returns will not be processed. On contacting our team, you will receive a return authorisation number (RA #) which must accompany your return. We require your return to be received within 10 business days of authorisation.

EXCHANGES

If you wish to return your item and purchase a new one you will need to return your item at your own cost. On receipt, we will issue a refund provided all items meet the criteria in the return’s checklist. You will then need to create a new order online.

Our team will happily assist you through this process, please contact us at info@2zerogroup.com.au

DAMAGED, FAULTY OR INCORRECT PRODUCTS

We are very sorry to hear that you have received a damaged, faulty or incorrect product.

Please contact us by emailing info@2zerogroup.com.au with photos of your damaged, faulty or incorrect item and we will rectify this as soon as possible.

RETURN CHECKLIST

• Must be lodged within 30 days of the purchase.

• Product must be in original condition, packaging & all tags attached.

• You have contacted one of our team members & received an RA #

Please note: Refund amounts can take up to 30 days to appear back in your account

POST YOUR PRODUCT TO

Att: New Age Returns - RA#
6 Goodyear Drive
Thomastown
Victoria 3074
Australia

Please ensure to include your RA #, full name, contact number/email address, order number & reason for return.